Electricity Bill Name Change Process in Pakistan

Electricity Bill Name Change Process: Its very easy to change your electricity bill name but you need to follow vital steps to make sure that you do it correctly. Well, if you are a new property owner or if you have need to change the billing information, then read this article carefully to know how to do so.

electricity bill name change process

Step 1: Obtain the Application Form

The first thing you should do is go to the nearest FESCO customer service center and get an application. This form is important because it is one of the first documents that are used to start the process of a name change.

Step 2: Fill Out the Application Form

Once you have the application form, fill it out with the new name and other relevant information. Ensure you provide accurate details, such as:

  • Account Number
  • Address
  • Contact Information

Double-check all entries to avoid any mistakes that could delay the process.

Step 3: Attach Necessary Documents

Now, get all the necessary documents to support your application. Typically, you will need:

  • A copy of the new owner’s National Identity Card (NIC) or passport
  • Now, a transfer letter or sale deed for the property

These documents prove the authenticity of the name change request and are essential for processing.

Step 4: Submit the Application

Once the form is filled and all necessary documents are attached, send the documents to the FESCO customer service center. You can submit them to me personally or put them in the standard drop box that is located at the center.

Step 5: Processing and Fee

Your request will be considered by FESCO and the name on the bill will be changed. It helps you to understand that the process of changing the name might cost a small amount of money. The time for processing can take some time, depending on the complexity of the request or workload at the FESCO office.

Step 6: Receive the Updated Bill

After processing, a new bill will be issued with the new name as incorporated in FESCO’s system. Also, always make sure that the updated bill is accurate.

Ensuring a Smooth Application Process

To avoid any delays or complications, follow these tips:

  • Double-check all the information on the application form before submission.
  • Ensure all documents are current and correctly attested.
  • Contact FESCO customer service if you have any doubts or need further clarification.

Changing the Name Through the ENC System

FESCO introduced a tool for customers to make changes to their electricity bill, called the Electricity new Connection (ENC) System, which also includes changing names.

How to Change Your Name Online via the ENC System

Follow these steps to update your name on your FESCO bill online:

Step 1: Access the ENC Website

Open your preferred browser and go to the ENC official website at http://enc.com.pk/.

Step 2: Select the Name Change Option

On the website, click on the “Change” option. From the drop-down menu, select “Change of Name” option.

Step 3: Provide The Required Information

Fill in the required details, including:

  • Reference Number of the Electricity Bill
  • NIC Number of the Applicant
  • Mobile Number of the Applicant
  • Current Name with Father’s or Husband’s Name
  • New Name with Father’s or Husband’s Name

Step 4: Upload Necessary Attachments

You need to upload scanned copies of the documents written below:

  • Attested CNIC copy of the applicant
  • Applicant’s electricity bill copy
  • Proof of Ownership

Ensure all attachments are clear and legible.

Step 5: Submit the Application

After filling in all the necessary data and uploading the required documents, press the “Submit” button to send your application for further consideration.

Benefits of Using the ENC System

The ENC system makes the name change more convenient and faster than going to the customer service center to accomplish the necessary procedure. Also, it helps in dealing with other changes, such as tariff changes and load changes, among others.


To change the name on your FESCO bill either through the customer service center or through the ENC online system, there are certain steps that are followed. In this case, by following the above procedures and guaranteeing that all the information is factual, one can achieve the task comprehensively. Make sure that you keep a copy of all documents that were submitted to FESCO, and contact FESCO if there is a problem.

You can check your FESCO Bill Online here..

Leave a Comment