Faisalabad Electric Supply Company (FESCO), which is itself an important city, has installed a paradigm of customer satisfaction by catalysing 99% of customer complaints during the heinous open courts. As we can see from the table above, out of 1,102 complaints, FESCO managed to solve 1,096 within one day to ensure its commitment to providing the best quality of service.
Expeditious Operations throughout the FESCO Region
Following the special directives issued by Chief Executive Officer (CEO) Engineer Muhammad Amir, all the Sub-Divisional Officers (SDOs) of FESCO’s 147 sub-divisions conducted open court. These were conducted between 11AM and 1PM to allow customers to express their complaints The above are the main differences between the two models.
Statistical Data available in the Open Courts
- Total Complaints Received: 1,102
- Complaints Resolved: 1,096
Main Issues Addressed:
- Over-billing
- Defective meter replacement
- Electricity supply issues
- Transformer defects
- New electricity connections are slow.
Regarding the complaint circle-wise tally and its resolution
- First Circle Faisalabad: Out of the total complaints received, all 355 were resolved, constituting 100% response rate.
- Second Circle Faisalabad: Combs and Kiekinson stated that from 275 complaints, 274 were resolved.
- Jhang Circle: Ninety percent of all these complaints stood at 87; all these complaints were addressed.
- Sargodha Circle: To be more specific, 150 out of 151 complaints received were dealt with.
- Mianwali Circle: It is evident that the majority of complaints, 104 of 108, were addressed.
- Toba Tek Singh Circle: Each and every one of the 126 complaints was resolved.
Commitment to Customer Service
The short time that has been taken to solve the disputes that have been taken in the open court shows the efforts that FESCO has taken in enhancing customer relations and efficiency. The minor issues like overbilling or blackouts on electricity supply are resolved instantly in order to maintain controllability for customers and their experiences with FESCO.
FAQs
Q1: What kinds of complaints were solved in FESCO open courts?
A1: They mainly received complaints of overbilling, faulty meters, problems with electricity supply, transformer problems, and new connection delays.
Q2: How many complaints were resolved during the open courts?
A2: Of the total complaints reported reaching 1,102, 1,096 were responded to on the same day.
Q3: What fesco circle received the highest number of complaints?
A3: Out of all the circles, First Circle Faisalabad was most complained about, but all these complaints were addressed.
Q4: How regular is the holding of open courts by FESCO?
A4: As for the open court frequency schedules, it primary is in accordance with the instructions given by FESCO management and generally it is organized rather when there is a problem from the customer side.
