FESCO Resolves 1,033 Complaints Across 147 Subdivisions: FESCO has recently given assurance about their concern over the proper handling of their consumers’ complaints. During the one-day regional open hearing session, FESCO managed to handle 1,033 of the 1,046 complaints of electricity consumers. That is why this initiative embodies FESCO’s commitment to the quality of the services it delivers to its clients.
Open Courts Every Day for First Line Disposal
CEEO Engineer Muhammad Amir has already been very active in this regard, as he instructed all the SDOs to conduct daily open courts in their offices from 11 a.m. to 1 p.m. The main reason behind these open courts is to deliver and resolve electrical complaints from consumers quickly. This is part of a larger plan that FESCO has undergone to improve its clients’ satisfaction and corporation.
Categories of Complaints and Their Solutions
In the course of the open meetings, FESCO officers of 147 subdivisions responded to a total of 1,046 complaints. These complaints covered many issues, such as below:
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- Over-billing
- Replacement of defective meters
- Non-supply of electricity
- Defects in transformers
- New electricity connections
This looks like a clear intention, and FESCO’s prompt action enabled it to resolve 1,033 complaints on the same day, though it continues to work on the remaining cases. This high response rate simply portrays the fact that FESCO has been very keen on handling consumer complaints.
The Number of Complaints Resolved by Region
FESCO’s success in resolving complaints was evident across various circles:
- First Circle Faisalabad: All the filed complaints, which totalled 287, were addressed.
- Second Circle Faisalabad: From the total of 290 submitted complaints, only 8 were not responded to, with 282 resolved.
- Jhang Circle: There were 93 complaints that affected the company, all of which were attended to.
- Sargodha Circle: Every one of the 139 complaints was addressed.
- Mianwali Circle: Out of the 135 complaints made, 131 were dealt with satisfactorily.
- Toba Tek Singh Circle: Of the total 102 complaints, 101 were resolved.
This planned and systematic endeavor across the region also demonstrates FESCO’s capacity to handle and address a good number of consumer complaints adequately.
Conclusion
The regular openness of the court for the purpose of discussing and resolving consumer issues has become a successful effort for FESCO to improve overall consumer satisfaction and service quality. Focusing on the complaints of consumers and their early redressal, FESCO is emerging as the model for other electric supply companies.
FAQs
Q: During the open courts of FESCO, what kind of complaints were made?
A: The complaints were regarding overcharging, defective metering systems, non-availability of electricity, defective transformers, and delayed issuance of new electricity connections.
Q: What was the number of complaints decided by FESCO in the open courts?
A: Out of the 1,046 complaints received during the open courts, FESCO addressed 1,033 of the complaints.
Q: What do the daily open courts convened by FESCO serve?
A: The open courts are held on a daily basis to address and promptly remedy electricity or any other consumer concerns.
Q: In which FESCO circles did the complaints receive the highest number of resolutions?
A: All the 287 complaints reported at the First Circle Faisalabad were addressed, and other circles such as Jhang, Sargodha, and Toba Tek Singh had a very high rate of complaint resolution.
Q: What measures is FESCO taking to enhance the quality of services being delivered to its customers?
A: To efficiently manage consumer complaints, FESCO conducts the daily open courts under the leadership of SDOs.
