In a major step that appears to go along way in responding to the anxiety of electricity consumers, the Lahore Electric Supply Company (LESCO) has started conducting a series of ‘Kachehry’ (open hearings) throughout its operational area. This is being done under the operational supervision of the Ministry of Power Division so as to be transparent and customer-friendly.
The main idea regarding these open meetings is to solve consumer complaints, especially the issues on billing of electricity or any interruptions of the same at the scene.
Public Hearing In All Circles
Mr. Shahid Haider, Chief Executive Engineer, has highlighted the cause of this measure and explained that public hearings are being conducted in all eight operational circles of LESCO. This reason makes sure that the customer complaints are corrected immediately, hence enhancing the trust of the customers.
To ensure that the general public gets to know about these sessions, LESCO is employing the following communication strategies:. In addition to this, there is the use of media in that the Pina Flexes are displayed in strategic places to create awareness. This means the public also gets to know the time as well as the place of the open Kachehry sittings.
Daily Hearings Across Subdivisions
Every SDO, including his/her team members, is holding these public hearings on a daily basis for the respective subdivide. This has the effect of having customers’ complaints addressed instantly and consistently, thus improving the company’s sensitivity towards its customers.
Also, the SEs and XENs, who are the senior official officers of the PWD, are in most cases actively participating in the conducting of these public hearings. Their supervision keeps the hearings legal and proper, hence coming up with fair conclusions.
Good Record in the Handling of Complaints
In these sessions for instance, many complaints as have been indicated have been made and dealt with. LES_waiting For now, a total of 1381 complaints have been lodged by the consumers, and out of that, a massive amount of 1371 complaints have been dealt with by LESCO on the spot. This high resolution rate therefore testifies to the efficiency of this initiative.
Chief Executive Engineer Shahid Haider has now been himself visiting these open Kachehry sessions as a routine and to make sure that they are working smoothly and effectively with no extra interference from him or anyone else. His participation acts as a testament to the fact that the company is serious in the delivery of its mandate to meet efficiency in provision of the services that it offers to its customers.
Positive Public Reception
People have shown a good attitude towards the open Kachehry sessions, attributing the credit to LESCO for making it easy for them and less time-consuming. Some of the customers have appreciated this development and are looking forward for more positive response Policies that LESCO has implemented have been producing positive results and customers are now waiting for more positive response from LESCO team.
The measure shows LESCO’s commitment to delivering satisfactory services to the clients, adherence to the highest standards in addition to being accountable, thus inspiring other areas and companies in the energy sector.
FAQs
Q1: What is this open Kachehry of LESCO?
A1: The open Kachehry enables consumers to lodge complaints with regards to the electricity services and the complaints are solved immediately.
Q2: Where are these public hearings taking place?
A2: The hearings are being conducted in all eight operational circles of LESCO that exist currently.
Q3: How many complaints have been dealt with by way of these hearings?
A3: Among complaints received 1,381, only one complaint has not been resolved, and that is the remaining figure out of all 1,371 that have been settled in the instant.
Q4: When and how does LESCO alert the public of the hearings?
A4: One WLSOs the public through media announcements, whereas the other, Pina Flex boards, are installed.
Q5: Who presides over the public hearings?
A5: Hearings that are held are reported to the supervising engineers and the executive engineers while the chief executive engineer, Shahid Haider, makes impromptu visits.
